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Games We Play - Utility Services
Managing IT
infratructure in today's companies is a tough battle. Supporting the business by providing the functionality when they need it smacks in the face of their requirement for stability, SLAs, constant uptime and availability. New releases of supported applications can cause havoc as interfaces change, favorite options moving and file formats changing. And simple day-to-day operations grinds to a halt as major subsystems fail. And not to be outdone, government agencies enforce new legislation and regulations causing untold grief as IT Managers try to comply to the weighty requirements.
Is there a way to combine, streamline, organize or simplify this chaos of requests? In "Games We Play - Utility Services," consultant Cheryl Croce of Veris Associates, Inc. explains how they have helped other clients overcome these headaches by implementing a standards based solution and consolidating requests into a manageable stream.
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